IBM Off Campus Drive 2024 Hiring as Technical Support Engineer

IBM Off Campus Drive 2024 Hiring as Technical Support Engineer

IBM Off Campus Drive 2024: The International Business Machines Corporation, nicknamed Big Blue, is an American multinational technology corporation headquartered in Armonk, New York and is present in over 175 countries.

Company Website: IBM

Wikipedia: IBM Wiki

Job Role: Technical Support Engineer

Qualification: B.E/B.Tech

Batch Eligible: 2021/2022/2023

Work Location: Bangalore, IN

Salary: Best In Industry

Required Technical and Professional Expertise

• Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.
• Operational management of clients (e.g. helping loading new data,
• maintaining and validating dashboard/report outputs, etc…)
• Build and maintain excellent relationships with clients and achieve the
• highest level of customer satisfaction.
• Work as part of our extended support team in a startup atmosphere, doing
• whatever it takes to exceed customer expectations.
• Use your business and technical analysis skills and knowledge of IT
• environments to solve complex issues and promote best practices.
• Collaborate with other departments in the company to achieve customer satisfaction.

Preferred Technical and Professional Expertise

• Knowledge and application of relational database concepts.
• Basic programming skills and web development understanding, e.g. Ruby on Rails, JAVAScript, HTML, CSS, SQL
• Experience with Cloud computing (AWS/Azure/GCP)
• Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
• Skilled at completing technical design via iterative mockups.
• Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application /infrastructure support.
• Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
• Strong analytical and problem solving skills.
• Strong skills in data analysis/manipulation.
• Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
• Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
• Ability to quickly context-switch between multiple complex work streams.
• Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
• Client-focused attitude — a customer advocate.
• Team player with solid communication and presentation skills.

Your Role and Responsibilities

• We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions.
• Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship.
• This role will work closely with customers and the Apptio Field Delivery team to design and configure customer solutions.
• If you have the passion and energy to work in an entrepreneurial and fast paced environment, you are the person we are looking for!

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