Atlassian Careers 2024 Hiring Associate Support Engineer
About Atlassian:
Join Atlassian as an intern and spend your summer with us having a direct impact on how millions of users collaborate and use software. Want the freedom to be creative and build your dreams? How about the time and resources to make them a reality? If yes, Phenomenal! The most amazing problem-solvers like NASA rocket scientists and Tesla engineers are coming to us for solutions. We’re in the business of developing software to help teams everywhere get amazing ideas on the ground and into the world. That means we need our own team to push boundaries daily. At Atlassian, You’ll be encouraged to use your creativity and try new things. You’ll be guided (as we also are) by our core values, and will be supported by some of the best minds in tech. We want you to have everything you need to do amazing work from the get-go.
Company Name: Atlassian Corporation Plc
Website: Atlassian
Wikipedia: Atlassian Wiki
Job Profile: Associate Support Engineer
Degree Needed: B.E/B.Tech
Batch Eligible: 2023/2024
Job Location: Bangalore, India
Experience Level: 0 – 1 Year
Salary: Best In Industry
Job Overview:
The Associate Support Engineer (Cloud APAC) isn’t just an ordinary Support role. As an Associate Support Engineer you will provide multi-channel support, including via chat and email, to customers using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and problem solving skills; and be someone who embraces challenges. The candidate must be able to work APAC business hours and also be flexible to assist during weekends as needed to support business needs.
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Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Qualifications:
- Overall 1+ years of customer or support facing industry experience
- Have an understanding of Operating Systems, Networking Concepts and Cloud Computing
- Nice to have basic experience, if any:
- Understanding of OAuth based authentication, SSL, etc
- Understanding of other authentication technology and services (SSO, IdPs, SAML, Oauth)
- We’re looking for individuals who have a customer centric mindset, can adapt quickly, are curious, resilient, have quick learning ability, growth mindset, and a solution-based approach inline with Atlassian’s Core values.
- Fluent written and verbal communication skills in English.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Logical approach to problem solving & strong troubleshooting experience
- Experience working with peers/teams across multiple locations in an added avantage.
- To have flexibility to cover a fixed shift through weekends on rotation basis to meet the needs of our customers
- You may be required to pivot focus towards a dedicated support channel (i.e. Chat) to meet the needs of our customers
What’s in it for you?
- The entire Atlassian team has created a unique business environment — one of Energy, Creativity, and Collaboration.
- The atmosphere is fun, casual, and inviting, in keeping with Atlassian’s roots as a successful entrepreneurial start up.
- A good transition for you, if you want to pivot & grow in the technical support world.
- We are guided in our efforts by a strong set of corporate values:
- Open Company, no bullshit
- Play, as a team
- Build with heart & balance
- Be the change you seek
- Don’t #@!% the customer
Responsibilities:
- Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed.
- Ensure that customers have a positive experience with Atlassian Cloud products.
- Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
- Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content
- Assist our APAC customers:
- Current – Work in a 7:00 AM to 4:00 PM IST shift
- Future – Work in a 5:00 AM to 2:00 PM IST shift (indicative times)
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How to Apply for Atlassian Careers 2024:
Interested and eligible candidates can apply for the Atlassian Careers 2024 online via the provided link.
Apply Now: Link
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