Atlassian Off Campus Drive 2024 Hiring Associate Technical Support Engineer
About Atlassian:
Join Atlassian as an intern and spend your summer with us having a direct impact on how millions of users collaborate and use software. Want the freedom to be creative and build your dreams? How about the time and resources to make them a reality? If yes, Phenomenal! The most amazing problem-solvers like NASA rocket scientists and Tesla engineers are coming to us for solutions. We’re in the business of developing software to help teams everywhere get amazing ideas on the ground and into the world. That means we need our own team to push boundaries daily. At Atlassian, You’ll be encouraged to use your creativity and try new things. You’ll be guided (as we also are) by our core values, and will be supported by some of the best minds in tech. We want you to have everything you need to do amazing work from the get-go.
Company Name: Atlassian Corporation Plc
Website: Atlassian
Wikipedia: Atlassian Wiki
Job Profile: Associate Technical Support Engineer
Degree Needed: B.E/B.Tech/M.E/M.Tech
Batch Eligible: 2020/2021/2022/2023
Job Location: Bangalore, India
Experience Level: 1 – 3 Years
Salary: Best In Industry
Job Overview:
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
NTT Data Recruitment Drive 2024 Hiring Associate Application Engineer
Qualifications:
Experience
- 1-3 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.
- Has supported customers over chat, email, phone, and screen-shares.
- Experience working in a high case volume environment and ability to prioritize.
Must-Have Skills:
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
- Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.
- Experience with APIs and REST calls.
- Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
Good to Have Skills:
- Usage of Browser dev tools, HAR File analysis, Splunk.
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
- Experience working in a Linux environment.
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
- Familiarity with Cloud technologies, AWS will be a plus.
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.
Responsibilities:
- Our Cloud support team is highly passionate about providing support and product expertise to our Standard and Premium customers.
- As a Support Engineer, you will be providing support to customers through chat and by isolating, diagnosing, reproducing, and fixing technical issues in a timely manner.
- To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
- The candidate must be able to work EMEA business hours and also during weekends to support business needs.
- Responsible for delivering world-class customer support experience through CHAT as the medium of support, with Atlassian
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
- Escalate issues in a timely manner according to Standard Operating Procedures
- Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training.
Competencies:
- Customer Orientation
- Effective communication
- Adaptability
- Team and Collaborative Working
- Learning aptitude
Synopsys Careers 2024 Hiring Software Engineer
How to Apply for Atlassian Off Campus Drive 2024:
Interested and eligible candidates can apply for the Atlassian Off Campus Drive 2024 online via the provided link.
Apply Now: Link
Get Daily job updates on your Mobile/Desktop, Join WhatsApp and Telegram Group Now: Link
CyberTecz Jobs is Available on Play Store, Download Now and get an Inside Look into Jobs: Link
Atlassian Interview Questions for Technical Round: Link
HR Interview Questions of Atlassian: Link
How To Write a Resume For Getting Shortlisted In Atlassian: Link
Atlassian Mock Test with Aptitude and Coding Assessment: Link
Atlassian Recruitment Process, Test, and Exam Pattern: Link
Abroad Jobs Opportunities for Professionals & Freshers, Apply Now: Link
Men’s & Women’s Tips, Grooming, Relationship Tips, Health & Fitness Guide, Motivation: Link
Get Daily Software, Hardware, Gadgets, Linux distro releases, Security News, and Tutorials: Link
