Finastra Careers 2024 Hiring for Technical Client Support Role
About Finastra:
Finastra is a financial software company headquartered in London, England. The company sells to the retail banking, transaction banking, lending, and treasury capital markets..
Company Name: Finastra
Official Website: Finastra
Wikipedia: Finastra Wiki
Job Profile: Technical Client Support Role
Degree Needed: B.E/B.Tech
Batch Eligible: 2023/2024
Work Location: Bangalore, India
Experience Level: 0 – 1 Year
Package: Best In Industry
Job Description:
Job Profile Summary
General Profile
• Requires conceptual knowledge of theories, practices, and procedures within a technical job discipline
• Performs standard technical assignments (e.g. bug fixes, database set up and maintenance, issue tracking) and develops deeper understanding of technical concepts
• Works within standardized procedures and practices to achieve objectives and meet deadlines
• Receives technical guidance and direction from more senior level roles
• Entry level to a technical professional career progression
Functional Knowledge
• Requires conceptual knowledge of theories, practices and procedures within a technical job discipline typically gained through university education or equivalent experience
• Has some exposure to current technologies through course work or internship settings
Business Expertise
• Applies general knowledge of business developed through education or past experience
Leadership
• No supervisory responsibilities; accountable for developing technical contribution and resolving assigned issues
Problem Solving
• Works on problems of defined scope
• Follows standard practice and procedures to solve problems; analyses situations or data; monitors systems
• Follows scripts to trouble shoot and diagnose problems
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Required Experience:
- Academic qualifications: B.E/B.TECH (or equivalent)
- Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) SQL/ Java
- Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)
- Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus
- Excellent written and verbal communication in English
- Analytical abilities, attention to detail, stability, responsibility as well as customer focus
- Ability to work independently as well as part of a customer facing team
Mandatory Soft Skills:
- Should be fluent in English.
- Good oral and written communication skills
- Aspires to learn, Fast learner • Possesses right attitude and is a team player
- Displays very good trouble shooting skills
What will you contribute?
Reporting to the [Manager Role Name], the [Role Name] is the key interface between Finastra clients on one side and [Organization Name] organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The [Role Name] also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.
Responsibilities & Deliverables:
Your deliverables as a [Role Name] will include, but are not limited to, the following:
- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
- Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
- Validate defects thoroughly by ensuring that the described scenarios are fixed
- Build and provide simple scripts with the assistance of senior colleagues when necessary
- Write technical specifications and best practices documentation
- Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
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How to Apply for Finastra Careers 2024?
Interested and eligible candidates can apply for the Finastra Careers 2024 online via the provided link.
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