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Gitlab Careers 2024 Hiring Associate Support Engineer

Gitlab Careers 2024: Join GitLab’s dynamic team as an Associate Support Engineer and pave the way for your career in tech. As an integral part of our supportive environment, you’ll provide exceptional technical assistance to our clients, ensuring seamless operations and customer satisfaction. This role offers a unique opportunity to work closely with cross-functional teams, deepen your technical expertise, and contribute to the success of our industry-leading platform. Take the first step towards an exciting career journey with GitLab today!

About Gitlab:

GitLab Inc. is an open-core company that operates GitLab, a DevOps software package that can develop, secure, and operate software. The open-source software project was created by Ukrainian developer Dmytro Zaporozhets and Dutch developer Sytse Sijbrandij.GitLab Inc. was established in 2014 to continue the development of the open-source code-sharing platform launched in 2011 by Dmytro Zaporozhets. The company’s co-founder Sytse Sijbrandij initially contributed to the project and decided to build a business around it

Gitlab Careers 2024:

Company Name: Gitlab

Company Website: Gitlab

Wikipedia: Gitlab Wiki

Job Profile: Associate Support Engineer (APAC – India)

Degree Needed: B.E, B.Tech

Passout Year: 2023/2024

Work Location: Remote, India

Experience Level: 0 – 1 Year

Package: Best In Industry

Job Description of Gitlab Careers:

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

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An overview of this role:

  • Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. 
  • That’s not all though – you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the Support team, there are no barriers to using your skills to improve the experience of our users and customers

Requirements:

  • Experience in and passion for managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the development team, and case resolution
  • Basic Linux systems knowledge
  • Basic familiarity/knowledge of scripting languages (preferably Ruby or Bash)
  • Basic understanding of Git
  • Ability to communicate technical topics to customers and coworkers of varying technical skill level

Responsibilities:

  • Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
  • Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
  • Create and update documentation based on customer interactions
  • Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart)
  • Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications

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How to Apply for Gitlab Careers 2024?

Interested and eligible candidates can apply for the Gitlab Careers 2024 online via the provided link.

Apply Now: Link

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