NTT Data Careers 2025 Hiring Freshers as Helpdesk Senior Representative
NTT Data Careers 2025 presents a fantastic opportunity for fresh graduates to kickstart their professional journey as a Helpdesk Senior Representative. This entry-level role is designed for individuals with excellent communication, problem-solving, and customer support skills. As a Helpdesk Senior Representative at NTT Data, you will be responsible for providing first-line IT support, troubleshooting technical issues, and ensuring a seamless experience for global clients. Graduates from any stream with a passion for IT support and a customer-first mindset are encouraged to apply. With a global footprint and inclusive work culture, NTT Data offers structured training, career growth, and exposure to enterprise technologies. Take the first step toward your IT career—apply today!
Company Name: NTT Data
Job Profile: Helpdesk Senior Representative
Degree Needed: B.E/B.Tech
Passout Year: 2024, 2025
Work Location: Bangalore, India
Experience Level: 0 – 1 Year
Job Description:
We are currently seeking a Helpdesk Senior Representative – Fresher to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
“Senior Service Desk Associate English
India – Work from Office
Competitive Salary & Benefits Role OverviewThe Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Key Skills:
- Ideally University education, preferably technical degree, or Microsoft certifications
- Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
- Willing to work from office 5 days in a week.Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills
- Fluency in English language
- Flexibility to work in rotational shifts (24/7).
Role Responsibilities :
- Manages customer interactions & records reported issues in the ITSM
- Identifies issues, apply fixes and investigate root causes using internal instructions.
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chatScreens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
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