NTT Data Careers 2025 Hiring Networking Managed Services Engineer
About NTT Data:
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matter.
Company Name: NTT Data
Official Website: NTT Data
Wikipedia: NTT Data Wiki
Job Profile: Networking Managed Services Engineer
Degree Needed: B.E/B.Tech
Passout Batch: 2024/2025
Location: Chennai, India
Package: As Per IT Standards
Experience Level: 0 – 1 Year
Job Description:
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
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Your day at NTT DATA:
The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.
This role may also contribute to / support on project work as and when required.
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
- Additional skills proficiency such as (but not limited to):
- Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
- CCNA or equivalent certification.
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
Required Experience:
- Entry-level experience or completion of the relevant intern program.
- Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
Key Responsibilities:
- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Fulfils approved requests following agreed procedures.
- Provides telephonic or chat support to clients when required.
- Executes approved maintenance activities including patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Proactively identifies opportunities for work optimization.
- Updates existing knowledge articles or creates new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
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How to Apply for NTT Data Careers 2025:
Interested and eligible candidates can apply for the NTT Data Careers 2025 online via the provided link.
Apply Now: Link
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