PowerSchool Career 2024 Hiring Associate Technical Support Engineer
About PowerSchool:
PowerSchool is a renowned player in the realm of education technology. With a mission to improve the K-12 education experience for students, teachers, and parents, PowerSchool provides innovative solutions that streamline school operations, enable data-driven decision-making, and enhance the learning experience. Their comprehensive suite of products and services spans student information systems, learning management, analytics, and more. By joining PowerSchool, you become part of a company committed to creating tools that empower educators and students to thrive in the digital age. If you’re passionate about the intersection of technology and education, PowerSchool is the place to launch your career.
Company: PowerSchool
Website: PowerSchool
Job Profile: Associate Technical Support Engineer
Degree Needed: B.E/B.Tech/B.Sc/BCA/M.Sc
Passout Year: 2022/2023/2024
Work Location: Bangalore, India
Experience Level: 0 – 2 Years
Package: As Per IT Standards
Job Overview:
This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and written internet based communication.
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Qualifications:
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience
Responsibilities:
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
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How to Apply for PowerSchool Careers 2024?
Interested and eligible candidates can apply for the PowerSchool Careers 2024 online via the provided link.
Apply Now: Link
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