Looking for Jobs in Rackspace Technology? If Yes, here you will get complete details about Rackspace Technology Careers 2023 & Rackspace Technology eligibility criteria and Rackspace Technology Bangalore Hiring Process 2023 are mentioned below
About Company: Rackspace Technology, Inc. is an American cloud computing company based in Windcrest, Texas, an inner suburb of San Antonio, Texas. As a cloud computing services pioneer, we deliver proven multicloud solutions across your apps, data, and security. Maximize the benefits of modern cloud.
Company Name: Rackspace Technology
Website: Rackspace Technology
Wikipedia: Rackspace Technology Wiki
Job Role: Cloud Engineer
Qualification: B.E/B.Tech
Passout Year: 2020/2021/2022
Job Location: Bangalore, Remote
Deloitte Salary: Best In Industry
Experience Level: 0 – 2 Years
Job Description:
- The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support on cloud platform and Linux OS to our customers via the phone, ticketing system, and automation.
- This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.
- Responsible for the support of internal and external customers on multiple platforms.
- Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
- Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
- Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams.
- The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer’s solution.
- Keeps informed of emerging technologies.
- Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
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