Rackspace Technology Careers 2023 Hiring Freshers for Cloud Engineer

Rackspace Technology Careers 2023
Rackspace Technology Careers 2023

Looking for Jobs in Rackspace Technology? If Yes, here you will get complete details about Rackspace Technology Careers 2023 & Rackspace Technology eligibility criteria and Rackspace Technology Bangalore Hiring Process 2023 are mentioned below

About Company: Rackspace Technology, Inc. is an American cloud computing company based in Windcrest, Texas, an inner suburb of San Antonio, Texas. As a cloud computing services pioneer, we deliver proven multicloud solutions across your apps, data, and security. Maximize the benefits of modern cloud.

Company Name: Rackspace Technology

Website: Rackspace Technology

Wikipedia: Rackspace Technology Wiki

Job Role: Cloud Engineer

Qualification: B.E/B.Tech

Passout Year: 2020/2021/2022

Job Location: Bangalore, Remote

Deloitte Salary: Best In Industry

Experience Level: 0 – 2 Years

Job Description:

  • The Cloud Engineer is a key element within the Rackspace support infrastructure and is  expected to provide a high level of technical  support on cloud platform and Linux OS to our customers via the phone, ticketing system, and automation.  
  • This  role  owns complex customer issues which may take several days or weeks to resolve  and keeps our customers updated through every step of the process.   
  • Responsible  for the support of internal  and external  customers on  multiple platforms. 
  • Work with customers and other teams  to troubleshoot customer  environments to increase user satisfaction. 
  • Resolves customer issues, providing guidance and recommendations  to increase efficiency  and reduce customer incidents. 
  • Develops  tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. 
  • The Support Engineer is expected to take initiative and advise on  potential pitfalls that a customer may encounter and suggest  alternatives  which  may better  serve the  stability and security of the customer’s solution. 
  • Keeps informed of emerging technologies.  
  • Responsible for adhering to company security policies  and procedures and  any other relevant policies and standards  as directed.

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