Tekion Off Campus Drive 2024 Hiring Customer Support Engineer
About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Company: Tekion
Official Website: Tekion
Position: Customer Support Engineer
Qualification: B.E/B.Tech/B.Sc
Passout Batch: 2023/2024
Job Location: Bangalore, India
Experience Level: 0 – 1 Year
Salary: As Per IT Standards
Job Description:
At Tekion, we’re building the only cloud -native platform that is transf orming the automotive retail industry, leap frogging it into the f uture and providing unparalleled customer experience. We’re creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We’re inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!
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Required Skills:
- Experience as an Application/Product/Customer Support Engineer.
- Ability to learn and master employer-specific software
- Complex problem solving
- Written and verbal communication skills
- Ability to diagnose & address application issues
- Basic understanding of IoT and software – preferred not mandatory
- Candidate should be ready for rotational shift
Core Responsibilities:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ability to understand the application both functionally and technically
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
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How to Apply for Tekion Off Campus Drive 2024:
Interested and eligible candidates can apply for the Tekion Off Campus Drive 2024 online via the provided link.
Apply Now: Link
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