Wipro Recruitment Drive 2024 Hiring Tech Support Engineer

Wipro Recruitment Drive 2024 Hiring Tech Support Engineer

About Wipro:

Wipro Limited is an Indian multinational corporation that provides information technology, consultant and business process services.IT consulting services enable enterprises to build innovative solutions for addressing the most complex digital transformation needs.

Company Name: Wipro India

Website: Wipro

Wikipedia: Wipro Wiki

Job Profile: Tech Support Engineer

Qualifications: Graduates

Eligible Batch: 2023/2024

Work Locations: Bangalore, India

Experience Level: 0-1 Year

Salary: Best In the Industry

Qualifications:

• Graduate 
• CCNA or equivalent networking qualifications

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Essential Hiring Skills:

• Accuracy and attention to detail
• Excellent written language and comprehension
• Aptitude to comprehend articles and good analytical skills
• Ability to multitask
• MS Excel
• Neutral Voice and Accent and call management
• Process Knowledge

Roles and responsibilities:

• Handles direct customer inquiries
• Provides technical support to customers. 
• Troubleshoots and repair solutions. Understand network architecture required to support  VoIP services.  
• Recommends network hardware, software and design elements.  
• Answers technical questions, solve technical problems and suggest appropriate workarounds.
• Provides quick and accurate handling of support interactions ? phone, chat, screen sharing & email.
• Handles and resolve customer inquiries, questions, complaints, and  concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
• Offers alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
• Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

Mandatory Skills:

• Technical Support

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How to Apply for Wipro Recruitment Drive 2024:

Interested and eligible candidates can apply for the Wipro Recruitment Drive 2024 online via the provided link.

Apply Now: Link

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