Zones Recruitment 2024 Hiring L1 Service Desk Freshers
About Zones:Â
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Company Name: Zones
Company Website: Zones
Job Profile: L1 Service Desk Freshers
Qualification: B.E/B.Tech/M.E/M.Tech/BCA/MCA/B.Sc/M.Sc
Passout Year: 2023/2024
Work Location: Bangalore, India
Experience: s0 – 0.6 Months
Package: As Per IT Standards
Position Overview:
To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
S&P Global Careers India 2024 Hiring Freshers as Apprentice
Requirements:
- Experience – 0- 0.6 months in IT Support
- Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
Blackhawk Network Recruitment 2024 Hiring Software Engineer
How to Apply for Zones Recruitment 2024:
Interested and eligible candidates can apply for the Zones Recruitment 2024 online via the provided link.
Apply Now: Link
Get Daily Jobs Update on your Mobile/Desktop, Join WhatsApp and Telegram Group Now: Link
CyberTecz Jobs is Available on Play Store, Download Now and get an Inside Look into Jobs: Link
Zones Interview Questions for Technical Round: Link
HR Interview Questions of Zones: Link
How To Write a Resume For Getting Shortlisted In Zones: Link
Zones Mock Test with Aptitude and Coding Assessment: Link
Zones Recruitment Process, Test, and Exam Pattern: Link
Abroad Jobs Opportunities for Professionals & Freshers, Apply Now: Link
Men’s & Women’s Tips, Grooming, Relationship Tips, Health & Fitness Guide, Motivation: Link
Get Daily Software, Hardware, Gadgets, Linux distro releases, Security News, and Tutorials: Link
