Concentrix Off Campus Drive 2024 Hiring Analyst
About Concentrix:
Concentrix Corporation is an American multinational business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation since 2006 and went public as an independent company on December 1, 2020. Concentrix made its debut on the Fortune 500 list in 2024, ranking #499.
Company Name: Concentrix
Official Website: Concentrix
Wikipedia: Concentrix Wiki
Job Profile: Analyst
Degree Needed: Bachelor Degree
Passout Year: 2023/2024
Location: Gurugram India
Experience Level: 0 – 1 Years
Salary: Best In Industry
Job Description:
We’re looking for someone who appreciates structure and can create functional order before things become chaos! You’ll need to work systematically, think analytically and act swiftly to ensure efficiency.
You will be responsible for ensuring the contact centre is operating consistently in line with operational procedures and achieving client targets so you’ll need to be quick on your feet to problem solve and find solutions.
If you’re ready to take on an opportunity to boost your career then apply today.
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Requirements:
- Excellent communication skills
- Proficiency in MS Office
- Excel skills (Advantageous)
- Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target intervals, call monitoring as well as schedule adherence
- Experience with workforce management products and contact centre monitoring applications (Advantageous)
- Must have a real time management Experience.
- Should be from WFM department .
- Excellent Communication skills.
- Current role should be of RTA.
Job Responsibilities:
- Analysing trends such as call volume, average handle time and attendance to understand and plan for potential over staffing/under staffing
- Monitoring and tracking access issues across all levels and all required systems
- Tracking and logging network issues to provide insights to operations and impacts on performance
- Monitoring schedule adherence to assist the management team in achieving target driven adherence goals
- Retrieving all messages recorded on the attendance line
- Monitoring workforce management as required
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How to Apply for Concentrix Off Campus Drive 2024:
Interested and eligible candidates can apply for the Concentrix Off Campus Drive 2024 online via the provided link.
Apply Now: Link
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